Cannot decrypt Full Disk Encryption (FDE) 3.1.2 device using the Decryption CD

Summary

You encounter the following symptoms when decrypting FDE 3.1.2 device using the Decryption CD:

Device is partially or fully encrypted.
Device is unable to boot to the FDE login screen.
When booting off the FDE Repair CD, the DeviceID listed on the login screen is editable.
Once authenticated to the FDE Repair CDs login screen, you do not have access to the Recovery Console because the Recovery Console access button is grayed out.

This happens when the FDE pre-boot, FDE Scratch Space, and/or the bootloader has an issue.

Details

If you encounter the above symptoms, contact Trend Micro Technical Support to get help.

Rating:

Category:

Troubleshoot; Uninstall

Solution Id:

1060719

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.