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Cannot decrypt Full Disk Encryption (FDE) 3.1.2 device using the Decryption CD

    • Updated:
    • 24 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.1 Full Disk Encrypti
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
You encounter the following symptoms when decrypting FDE 3.1.2 device using the Decryption CD:
  • Device is partially or fully encrypted.
  • Device is unable to boot to the FDE login screen.
  • When booting off the FDE Repair CD, the DeviceID listed on the login screen is editable.
  • Once authenticated to the FDE Repair CDs login screen, you do not have access to the Recovery Console because the Recovery Console access button is grayed out.

This happens when the FDE pre-boot, FDE Scratch Space, and/or the bootloader has an issue.

Details
Public
If you encounter the above symptoms, contact Trend Micro Technical Support to get help. 
Premium
Internal
Rating:
Category:
Troubleshoot; Uninstall
Solution Id:
1060719
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