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"Error decoding XML received from agent." appears as Deep Security Agent (DSA) version after opening ds_config.exe

    • Updated:
    • 11 Sep 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service 2.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary
You open the DSA console and "Error decoding XML received from agent." appears as the displayed value in the Version field.
 
This happens because Local override requires password option is enabled under Agent Self Protection from the Deep Security Manager (DSM) console.
Details
Public
To resolve the issue, you need to open the DSA console using command prompt to include the password that was defined under Agent Self Protection > Local override requires password option:
  1. Open a command prompt on the client machine where DSA is installed.
  2. Go to the following DSA installation folder directory:
    C:\Program Files\Trend Micro\Deep Security Agent\
  3. Type "dsa_config.exe /p <password>" and hit Enter.
    Note: Where <password> is the password defined under Local override requires password option.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1060721
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