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ESX/ESXi shows "vShield Endpoint Not Installed" after adding a vCentre to Deep Security Manager (DSM)

    • Updated:
    • 18 May 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • VMware ESX 4.1
    • VMware ESX 5.0
    • VMware ESXi 4.1
    • VMware ESXi 5.0
    • VMware vCenter 5.0
Summary

After adding a second vCentre in Linked Mode to DSM, the ESX/ESXi of one vCentre shows "vShield Endpoint: Not installed".

vShield endpoint not installed

Details
Public

The issue occurs because there is more than one vShield Manager using the same hostname. By default, a vShield Manager is deployed with the hostname "manager", so when a second vCenter is added in linked mode, the two will clash.

To resolve the issue, change the hostnames of all vShield Managers:

  1. Log in to the command line interface (CLI) using the default username and password.
  2. Enter the following to change the hostname:

    Manager> en
    Password:
    Manager# configure terminal
    Manager(config)# hostname <newhostname>
    Stopping the web manager...
    OK
    Starting the web manager...
    OK
    Manager(config)# exit
    Manager# copy running-config startup-config
    Building Configuration...
    Configuration saved.
    [OK]
    Manager# _

vShield will restart its web services and accept the new hostname.

If the issue still persists, restart the DSM service and re-add the vCenter to the DSM console.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1060772
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