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"Your computer appears to be infected" shows when accessing Google in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-Bit
    • Windows 7 64-bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When you search in Google, a "Your computer appears to be infected" message displays on the top of the page:

Your computer appears to be infected

Click image to enlarge.

Details
Public

If you have this message, your computer may be infected by a DNSChanger malware.

To resolve the issue, perform any of the solutions below:

 
This solution is not applicable if you are using a Static IP address setup. If your computer uses this setup, contact your network administrator or Internet Service Provider. You can also proceed to the next solution.

Choose your operating system for instructions in changing your DNS server address:

For Windows XP:

  1. Go to Start > Control Panel > Network Connections.
  2. Right-click Local Area Connection, then select Properties.
  3. Click Internet Protocol (TCP/IP), then click Properties.
  4. Check the value of the Preferred DNS server field and Alternate DNS server field.
    If the value is 85.255.xxx.xxx (where xxx represent numbers), select Obtain DNS server address automatically.

    Obtain DNS server adress automatically

  5. Click OK twice, then close the window and check if the issue persists.

For Windows Vista and Windows 7:

  1. Go to Start > Control Panel > Network and Internet.
  2. Click Network and Sharing Center.
  3. Click Manage network connections on the left pane.
  4. Right-click Local Area Connection, then select Properties.
  5. Click Internet Protocol Version 4 (TCP/IPv4), then click Properties.
  6. Check value of the Preferred DNS server field and the Alternate DNS server field.
    If the value is 85.255.xxx.xxx (where xxx represent numbers), select Obtain DNS server address automatically.

    Obtain DNS server adress automatically

  7. Click OK twice, then close the window and check if the issue persists.

To flush your DNS:

  1. Open your Command Prompt by doing either of the following:

    For Windows XP:

    1. Go to Start > Run.
    2. Type "cmd" on the Open field, then press Enter.

    For Windows Vista and Windows 7:

    1. Click Start.
    2. Click the Search programs and files or Start search field.
    3. Type "cmd" then press Enter.
  2. Type "ipconfig /flushdns" on the Command Prompt window, then press Enter.

    Flush DNS

  3. Close the Command Prompt window when you receive a message that the DNS has been flushed.
  4. Check if the issue persists.
  • For Firefox Browsers

    Refer to the following Mozilla articles:

  • For Internet Explorer Browsers:

    To reset Internet Explorer to its original settings, do the following:

    1. Open Internet Explorer.
    2. Click Tools > Internet Options.
    3. Click the Advanced tab.
    4. Click Restore advanced settings, then click Reset.
    5. Click Apply, then OK
To detect and remove any malware (malicious software like viruses and spyware) from your computer, run our online scanner HouseCall.

If the issue persists after performing the steps above, it is possible that there is DNS poisoning or changes in your router. In this case, you need to reset or change the DNS settings on your router directly. To do this you can either:

  • Look for the instructions in your router’s manual or support site
  • Contact your network administrator or Internet Service Provider for support
Premium
Internal
Rating:
Category:
Remove a Malware / Virus
Solution Id:
1060827
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