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"No Data" appears when generating reports from Control Manager (TMCM) for InterScan Messaging Security Suite (IMSS)

    • Updated:
    • 27 Feb 2014
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
IMSS is unable to upload logs or information to the TMCM server. The message "No Data" appears when generating reports for IMSS.
Details
Public
The issue occurs because of a corrupted bookmark for the cmagent component on the IMSS server.
To resolve the issue, recreate the bookmark:
  1. Stop the following services:
    • Trend Micro IMSS CMAgent Service
    • Trend Micro IMSS Manager
    • Trend Micro IMSS SMTP Service
    • Trend Micro IMSS Scan Service
  2. Go to the <IMSS>/log directory and find the following log files:
    • polevt.imss
    • sysevt.imss
  3. Note the dates of the oldest polevt.imss and sysevt.imss log files.
  4. Go to ..\Program Files\Trend Micro\IMSS\bin.
  5. Open the cmagent_policy_bookmark file and change the bookmark value to this:
    0000000000000000.polevt.imss.<date of oldest polevt.imss log file>.0001
    The date should follow this format: yyyymmdd
  6. Save the changes and close the file.
  7. Open the cmagent_event_bookmark file and change the bookmark value to this:
    0000000000000000.sysevt.imss.<date of oldest sysevt.imss log file>.0001
    The date should follow this format: yyyymmdd
  8. Save the changes and close the file.
  9. Start the following services:
    • Trend Micro IMSS CMAgent Service
    • Trend Micro IMSS Manager
    • Trend Micro IMSS SMTP Service
    • Trend Micro IMSS Scan Service
The IMSS logs will now be uploaded properly to the TMCM server.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1060835
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