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Remote installation fails at the "Log on to" dialog box in OfficeScan

    • Updated:
    • 27 Feb 2019
    • Product/Version:
    • Apex One 2019
    • Apex One™ X.X
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit

Client installation fails when using remote install on Windows computers. Entering the domain administrator login shows the error:

To install on a remote computer, use an account with administrator privileges. If the target computer is running Windows XP Home or Vista Basic, remote installation cannot proceed because there is no remote registry service on these platforms.

However, installation succeeds when using AutoPcc and client packager on computers where remote installation initially failed.


The error occurs because the Local Service user account does not have permissions to the following registry subkey:


To resolve this issue, use the Registry Editor on the affected computer to grant Read permissions to the Local Service user account. Do the following:

Make sure that the Remote Registry service is started on target computers. Check the status of the service via the Services console (services.msc).
  1. Open the Registry Editor.
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    1. Go to Start > Run.
    2. Type "regedit", and then click OK. The Registry Editor window opens.
  2. Go to the following registry hive:


  3. Right-click winreg, and then click Permissions.
  4. Click Add...
  5. In the Enter the object names to select text box, type "Local Service" and then click OK.

    Alternatively, enter the name of a user or group that you want to grant access permission.

  6. Under the Permissions for LOCAL SERVICE list, select the Read check box under Allow.
  7. Click OK > Apply.
  8. Close the Registry Editor.
  9. Restart your computer.
On OfficeScan 11.0, XG, and Apex One™, the endpoint administrator account is required to do a remote installation.

For more information, visit this Microsoft article: You receive an error message when you try to access the registry or Event Viewer on a remote computer that runs Windows XP Professional

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