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Domain status shows "Adding" in Hosted Email Security (HES)

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.8
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary
The domain status remains in the "Adding" state in HES. 
Details
Public
The issue occurs when you forget to click the Submit button on the Service Agreement page.
To resolve the issue, click Submit to start the provisioning process.activate domain page
After clicking Submit, the domain request will then go into an "activating" status. It take 24-48 hours to complete the process.
A confirmation email from HES/HES - Inbound Filtering Support will be sent to the email address you registered to the HES/HES - Inbound Filtering account.
After the domain is redirected successfully, it will proceed to an "Activated" state. In this case, you may send a test email to check the mail functionality.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Upgrade; Register
Solution Id:
1061050
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