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Manually Uninstalling Trend Micro Control Manager 6.0

    • Updated:
    • 18 Jul 2013
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Server R2
Summary
You need to manually uninstall Trend Micro Control Manager 6.0 because the Windows Add/Remove function or the Control Manager uninstall program failed. However, this article is written for Windows Server 2003, Windows-specific instructions may vary between operating system versions.
Details
Public
Uninstalling Control Manager involves removing distinct components that can be removed in any order. The components are:
  • Control Manager application
  • Trend Micro Management Infrastructure (TMI)
  • Common CGI (CCGI) Modules
  • Control Manager Database (optional)
  • PHP
  • FastCGI
To manually uninstall Control Manager 6.0:
  1. Stop Control Manager Services.
    1. Use the Windows Services screen to stop the following Control Manager services:
      • Trend Micro Management Infrastructure
      • Trend Micro Common CGI
      • Trend Micro Control Manager
      • Trend Micro NTP
    2. Stop Control Manager Services from the Windows Services Screen.
      1. Click Start > Programs > Administrative Tools > Services to open the Services screen.
      2. Right-click Control Manager service and click Stop.
    3. Stop the IIS and Control Manager Services from the command prompt by running the following commands:
      • net stop w3svc
      • net stop tmcm
  2. Remove the Control Manger Internet Information Services (IIS) settings.
    1. From the Control Manager server, click Start > Run. The Run dialog box appears.
    2. Type "%SystemRoot%\System32\Inetsrv\iis.msc" in the Open field.
    3. On the left-hand menu, double-click the server name to expand the console tree.
    4. Double-click Default Web Site.
    5. Delete the following virtual directories:
      • ControlManager
      • TVCSDownload
      • crystalreportviewers12
      • TVCS
      • Jakarta
      • WebApp
    6. On IIS 6 only, right-click the IIS website you set during the installation and click Properties.
    7. Select the ISAPI Filters tab.
    8. Delete the following ISAPI filters:
      • TmcmRedirect
      • CCGIRedirect
      • ReverseProxy
    9. On IIS 6 only, delete the following web service extensions:
      • Trend Micro Common CGI Redirect Filter (If removing CCGI)
      • Trend Micro Control Manager CGI Extensions
  3. Remove the Crystal Reports, PHP, FastCGI, TMI, and CCGI but uninstallation of PHP, FastCGI, TMI and CCGI is optional. Trend Micro recommends not to remove TMI and CCGI modules when you have other Trend Micro products installed on the same computer.
    1. To remove Crystal Reports:
      1. On the Control Manager server, click Start > Settings > Control Panel > Add/Remove Programs.
      2. Scroll down to Crystal Reports Runtime Files, then click Remove to remove the Crystal Reports related files.
    2. To remove PHP and FastCGI:
      1. On the Control Manager server, click Start > Settings > Control Panel > Add/Remove Programs.
      2. Scroll down to PHP, then click Remove to remove PHP related files.
      3. Scroll down to FastCGI, then click Remove to remove FastCGI related files.
    3. To remove TMI and CCGI:
      1. Download the Microsoft service tool Sc.exe to the Control Manager server.
      2. Run Sc.exe and type the following commands:
        • sc delete "TrendCGI"
        • sc delete "TrendMicro Infrastructure"
  4. Delete Control Manager files/directories and registry keys.
    1. Delete the following directories:
      • .Trend Micro\Control Manager
      • .Trend Micro\COMMON\ccgi
      • .Trend Micro\COMMON\TMI
      • .PHP
      • C:\Documents and Settings\All Users\Start Menu\Programs\PHP 5
      • C:\Documents and Settings\All Users\Start Menu\Programs\Trend Micro Control Manager
    2. Delete the following Control Manager registry keys:
      • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CommonCGI
      • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\DamageCleanupService
      • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\MCPAgent
      • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OPPTrustPort
      • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMI
      • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TVCS
      • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\VulnerabilityAssessmentServices
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TMCM
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TMI
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMCM
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrendCCGI
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrendMicro Infrastructure
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrendMicro_NTP
  5. Remove the database components from Control Manager server.
    1. Remove Control Manager ODBC Settings.
      1. On the Control Manager server, click Start > Run. The Run dialog box appears.
      2. Type "odbcad32.exe" in the Open field.
      3. On the ODBC Data Source Administrator screen, click the System DSN tab.
      4. Under Name, select ControlManager_Database.
      5. Click Remove, then click Yes to confirm.
    2. Remove the Control Manager SQL Server 2008 Express Database.
      1. On the Control Manager server, click Start > Control Panel > Add/Remove Programs.
      2. Scroll down to SQL Server 2008 Express, then click Remove to remove the related files.
  6. Remove Control Manager and NTP Settings.
    1. Download the Microsoft service tool Sc.exe to the Control Manager server.
    2. Run Sc.exe and type the following commands:
      • sc delete "TMCM"
      • sc delete "TrendMicro_NTP"
Premium
Internal
Rating:
Category:
Troubleshoot; Uninstall
Solution Id:
1061116
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