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Enabling the Integrated Local Web Classification Server (LWCS) debug mode on OfficeScan

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

Turn on the debug logging for the Trend Micro LWCS. Debugging helps you understand, troubleshoot or isolate issues related to LWCS for easy resolution of the problem.

Details
Public

To enable the debug mode for LWCS:

  1. Using Notepad editor, open the ..\PCCSRV\LWCS\log.ini file.
  2. Change the value of "LogEnable=" entry from "0" to "1".
  3. Save and exit Notepad. 
  4. Using Notepad, open the ..\PCCSRV\LWCS\lwcs.ini file.
  5. Set the following values to "1":

    [TMUFE]
    debug_enabled=1
    [lwcsd]
    dump_query=1
    [lwcsfcgi]
    debug_enabled=1
    >[lwcsstatus]
    debug_enabled=1

  6. Save and exit Notepad. 
  7. Open the Services console (services.msc) and restart the following:
    • Trend Micro Local Web Classification Server service
    • Apache2 (if using Apache Web Server)
    • World Wide Web Publishing Service (if using IIS Web Server)
  8. Gather the diagnostic.log file located in the ..\PCCSRV\LWCS\ folder.
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Rating:
Category:
Troubleshoot
Solution Id:
1061130
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