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Resolving connectivity issues in Microsoft Cluster Environments when using a Deep Security Agent (DSA)

    • Updated:
    • 27 Jun 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 11.1
    • Deep Security 11.2
    • Deep Security 11.3
    • Deep Security 12.0
    • Deep Security 20.0
    • Platform:
    • VMware ESX 4.1
    • VMware ESX 5.0
    • VMware ESXi 4.1
    • VMware ESXi 5.0
    • VMware vCenter 5.0
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

Customer installing a DSA might encounter connectivity issues in Microsoft Cluster Environments.

This can either affect a Microsoft Failover File Cluster or a Microsoft SQL Cluster.

Details
Public

To resolve the issue:

  1. Create a customized firewall rule allowing incoming TCP/UDP port listed on 3343 and 49152-65535.
  2. Assign the custom firewall rule to the target Deep Security Agent. The said ports are required for MS Cluster Service to allow multi-node communication between the MS Cluster Management Server and cluster nodes.
  3. You may change the Source IP value to Incoming Traffic instead of Any.

    Allow ports 3343 and 49152-65535

The nodes should now be working normally. For more information, refer to this Microsoft article: Service overview and network port requirements for Windows.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1061154
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