Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Users cannot receive the device enrollment email from Hosted Mobile Security (HMS)

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Hosted Mobile Security 1.0
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwhich
    • Android 4.1 Jellybean
    • iOS 4.0+
    • iOS 5.0+
Summary
Device users are unable to receive the device enrollment invitation email sent by the administrator. 
Details
Public
The enrollment invitation email of HMS is using Google Short URL and it is likely that the antispam security product detected the invitation mail as spam.
To resolve this issue, do any one of the following:
Option 1: Uncheck the Shorten URL option
  1. On the administration console, go to Users > Invite Users to Enroll.
  2. Untick the Shorten URL option.
    Uncheck Shorten URL
     
  3. Send the invitation mail again. The invitation email will use the complete URL to prevent the mail from being falsely detected as spam.
Option 2: Check the spam folder
  1. Check the end-user's spam or junk mail folder.
  2. Check any server-side spam quarantine folders for the invitation mail.
Option 3: Use a different email address
  1. On the administration console, go to Users and edit the user's email address.
  2. Send the invitation mail again.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1061190
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles