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"Installation failed!" appears when installing a patch or service pack in OfficeScan (OSCE)

    • Updated:
    • 30 Jul 2020
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016

When you install Patch 4 for OSCE 10.5, you encounter the "Installation failed!" error message and the installation does not continue. This problem may also happen when installing other service packs or patches for OSCE 10.6, 11.0, and XG.

Installation failed


The installation cannot continue because some files are locked.

To resolve this:

  1. Stop all OfficeScan server-related services:
    • Officescan Primary Service
    • Officescan Active Directory Integration Service
    • Officescan Control Manager Agent
    • Officescan Plug-in Manager ( if PLM is installed )
    • Trend Micro Local Web Classification Server
    • Trend Micro Smart Scan Server 
  2. Stop the following processes if they are still running in the background: 
    • Ofcservice.exe
    • Dbserver.exe
    • OSCEIntegrationService.exe
    • LWCSService.exe
    • AU.exe
    • iCRCService.exe
    • CNTAosMrg.exe
    • lwcsctrl.exe
  3. Unload the OfficeScan client on the server to unlock any files held by OfficeScan client scanning.
  4. Disconnect any current session with the server. Most issues are caused by OfficeScan clients running ..\PCCSRV\Autopcc.exe via shared location (e.g. \\server\ofcscan\autopcc.exe).
  5. Run the patch or service pack installer again.

If the issue persists, collect C:\Tmpatch.log and submit a case to Trend Micro Technical Support.

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