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Clients not showing on the web console after upgrading to OfficeScan 10.6 or 11.0

    • Updated:
    • 26 May 2014
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
Summary
After upgrading the OfficeScan server, the OfficeScan clients installed on unsupported OS/platforms no longer appear in the management console.
These are the OS/platforms that are dropped in OfficeScan 10.6:
  • Windows 95
  • Windows 98
  • Windows ME
  • Windows NT
  • IA64 architecture
Note: Windows 2000 and Itanium architecture are also dropped in OfficeScan 11.0.
Details
Public
To continue updating and managing these clients, use the clientmover.exe tool to migrate the clients to a version of OfficeScan server that supports them.
  1. Set up an older version of the OfficeScan server i.e. version 7.3 on a different machine.
  2. On the OfficeScan 10.6 or 11.0 server, open the command prompt and go to the ..\Trend Micro\Officescan\PCCSRV\Admin\Utility\Clientmover folder.
  3.  Run the tool with the following parameters:
    ClientMover.exe [/P:<ExportDataPath>] [/S:<ServerIP>:<port>] [/N] [/V]
    Where:
    • /P is the path of the unsupported client list generated by the OfficeScan 10.6 server. ExportDataPath default location is ..\TrendMicro\OfficeScan\PCCSRV\Private\unsupcln.txt
    • /S is the older version of OfficeScan server that these clients will be moved to and the server port.
      <ServerIP> is the IP address of the OfficeScan server.
      To determine the <port> number, check the "Master_DomainPort" parameter in the ..\PCCSRV\ofcscan.ini file.
    • /N allows you to notify and then move the clients to the previous version of the OfficeScan server.
    • /V verifies if the tool successfully moved the clients.
    If you want to force the notification or verification without checking the current client status, add the parameter “/F” to the command.
    Example:
    ClientMover.exe /P:”C:\Program Files\Trend Micro\OfficeScan\PCCSRV\Private\unsupcln.txt” /S:10.20.30.40:8080 /N /V  

    The result of the move will be logged into a file under ..\TrendMicro\OfficeScan\PCCSRV\Private\. The log filename will follow this format: unsupcln.txt.log.<date_time>
    Example: unsupcln.txt.log.20061201_162502
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Upgrade; Migrate
Solution Id:
1061201
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