- Confirm that the device has been jailbroken.
- Restore the device using iTunes from a desktop.
Note: Refer to your device manual for the procedures of this step.
- Reset the device to its factory default settings again either remotely from the administration console or locally from the device.
Need More Help?
Create a technical support case if you need further support.
Unable to remotely reset an iOS device to its factory default settings in Hosted Mobile Security (HMS)
Thank you for your feedback!