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Web Reputation Service (WRS) is not present when launching the Integrated Smart Protection Server (ISPS) console in OfficeScan (OSCE)

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Standard
- Windows 2012 Enterprise
- Windows 2012 Standard
- Windows 2016

Summary

WRS does not appear when clicking Integrated Smart Protection Server from the Smart Protection Server List of the OfficeScan console.

Details

To make Web Reputation Service appear:

In the OfficeScan 10.6 web console, go to Administration > Product License.
In the OfficeScan 11.0/XG web console, go to Administration > Settings > Product License.
Check if the following are activated:
- Web Reputation and Anti-spyware for desktops
- Web Reputation and Anti-spyware for servers
Do one of the following:
- If not yet activated, enter the activation code from the license certificate you received via email.
- If already activated and WRS is still unavailable, contact Trend Micro Technical Support.

Rating:

Category:

Configure

Solution Id:

1061221

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