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Web Reputation Service (WRS) is not present when launching the Integrated Smart Protection Server (ISPS) console in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2016
Summary

WRS does not appear when clicking Integrated Smart Protection Server from the Smart Protection Server List of the OfficeScan console.

Details
Public

To make Web Reputation Service appear:

  1. In the OfficeScan 10.6 web console, go to Administration > Product License.
  2. In the OfficeScan 11.0/XG web console, go to Administration > Settings > Product License.
  3.  Check if the following are activated:
    • Web Reputation and Anti-spyware for desktops
    • Web Reputation and Anti-spyware for servers
  4. Do one of the following:
    • If not yet activated, enter the activation code from the license certificate you received via email.
    • If already activated and WRS is still unavailable, contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1061221
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