Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Web Reputation Service (WRS) is missing from the OfficeScan (OSCE) web console

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
Summary

You cannot find the WRS on the OSCE web console. When you navigate to Integrated Server, the "Enable Web Reputation Service" option is missing.

Details
Public

This happens when the Web Reputation License is not activated properly. You can verify this by doing the following:

  1. For OfficeScan 11.0/XG, go to Administration > Settings > Product License.
    For OfficeScan 10.6 and below, go to Administration > Product License.
  2. Under License Information section, check the status of the following:

    • Web Reputation and Anti-Spyware for desktops
    • Web Reputation and Anti-Spyware for servers

WRS is incorporated with the Anti-spyware feature of the program. File Reputation service goes along with the Anti-Virus license that is why it's active when checked on the the server.

To properly activate the WRS, follow the steps in this article: Renewing and updating the OfficeScan product license.

Premium
Internal
Rating:
Category:
Configure; Register
Solution Id:
1061343
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.