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"An unsupported operation was attempted" appears when launching the ServerProtect management console

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Netware version 6.5
    • Windows 2003 Enterprise
Summary

The following error message appears after trying to access the ServerProtect management console:

An unsupported operation was attempted.

An error code appears after clicking OK.

ERROR: Code(C00000005), Addr(4ef829)

Details
Public

This occurs because some of the files from the older version remained after updating ServerProtect to version 5.8.

To resolve this issue, check the version information of the following files found in the Trend\SProtect folder:

  • Adm_enu.dll
  • AgentClient.dll

If the version is not 5.8.x.x, do the following:

  1. Stop the following services:
    • Trend ServerProtect Agent service
    • Trend ServerProtect service.
  2. Go to \Trend\SProtect\SpntShare\ServerProtect\ and extract the SPNT58.zip file.
  3. Copy the Adm_enu.dll and AgentClient.dll files and replace the ones in the Trend\SProtect folder.
  4. Restart the following services:
    • Trend ServerProtect Agent service
    • Trend ServerProtect service.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1061360
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