Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to delete TSC report logs and old dbf files in ServerProtect for Microsoft Windows/Novell Netware (SPNT)

    • Updated:
    • 24 Apr 2016
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Netware version 6.5
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
Summary

The TSC report under …\report and the database in …\SpntLog are consuming too much disk space. SPNT's delete/purge task cannot remove the files under those directories.

 
By default, SPNT will archive the database when it reaches 10MB and create a new one under ..\SpntLog.

There is a large amount of .dbf files because the Normal Server (NS) backs up the log db file successfully, but it fails to delete the records physically, so it keeps the size over 10M. When an infection/event log is produced, a SpntLog.dbf file is created.

This could be a defect in current ServerProtect versions.

Details
Public

SEG developed a tool based on the vsapi deploy tool and tmpatch. The tool will keep the current SpntLog.dbf and SpntLog.cdx while deleting other dbf files. As for the .../report folder, it will keep the log generated at that day while other previous logs will be removed.

 

The cleaning work is done by SPNT_log_clean_up_tool.exe. You can run SPNT_log_clean_up_tool.exe under folder "data" separately to clean related logs on a local machine.

How SPNT_log_clean_up_tool.exe works:

The tool will first check the NS status, if the NS exist on that machine, it will stop NS services (if started), and clean up files under .../SpntLog (leaving the latest SpntLog.dbf and SpntLog.cdx) and .../report (leaving the latest log file based on the date the tool is used). After the clean up, the NS services will restart.

To use the tool:

  1. Download & unzip the remote_deploytool.zip file. Password: "novirus".
  2. Run setup.exe and the License Agreement page will appear. Select I accept the terms of the license agreement and click Agree.

    Trend Micro Hot Fix Installation

  3. The Select Target Computers window will appear. You may either highlight the computer/s from the left window or manually type the host name under Add computer and click Add. The hostnames added will appear at the right pane. Click Next when you're done adding hostnames.

    Trend Micro Hot Fix Installation

  4. The Remote Install Logon page will appear. Enter the username and password of the account that has access to the target machine and click Log on.

    Trend Micro Remote Installation

  5. The Target Computer Analysis window will appear. This will determine the operating system of the machine and verify if the account used in the remote install logon page has the correct privilege on the target machine. Click Next.

    Trend Micro Hot Fix Installation

  6. The installation status will appear. Wait for the status to indicate that the cleanup has finished. It will also provide a summary of the successful or unsuccessful cleanup. Click Next.

    Trend Micro Hot Fix Installation

  7. The summary window will appear. Click Finish.

    Trend Micro Hot Fix Installation

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095062
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.