Summary
After FDE 3.1.2 device returns from hibernation or after a sync fails without a network connection, the FDE icon in the system tray displays "Last Sync Failed" message. This message remains in the System Tray icon until a manual sync is performed, where the DrAService Windows Service is restarted, or the unit is rebooted.
This error message appears even:
- The unit synced and received policies from the PolicyServer.
- The Last Sync Time is updated on the client and in the database.
Details
This issue occurs because the User Interface (UI) does not refresh after a successful sync.
This is a known issue and will be fixed in the future release of the Endpoint Encryption product.