"Last Sync Failed" error message appears in the Full Disk Encryption (FDE) icon in the System Tray

- Updated:
- 24 Nov 2016
- Product/Version:
- Endpoint Encryption
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional

Summary

After FDE 3.1.2 device returns from hibernation or after a sync fails without a network connection, the FDE icon in the system tray displays "Last Sync Failed" message. This message remains in the System Tray icon until a manual sync is performed, where the DrAService Windows Service is restarted, or the unit is rebooted.

This error message appears even:

The unit synced and received policies from the PolicyServer.
The Last Sync Time is updated on the client and in the database.

Details

This issue occurs because the User Interface (UI) does not refresh after a successful sync.

This is a known issue and will be fixed in the future release of the Endpoint Encryption product.

Rating:

Category:

Update

Solution Id:

1095124

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