"Error in opening installation Log file" appears when installing the Security Agent (SA) on a Windows XP machine

- Updated:
- 5 Sep 2017
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Worry-Free Business Security Standard/Advanced 9.5
- Platform:
- Windows XP Home
- Windows XP SP2 32-bit
- Windows XP SP3 32-bit

Summary

You get the following error message when installing the Security Agent (SA) of Worry-Free Business Security (WFBS) on a Windows XP machine.

Error in opening installation Log file

Details

The error happens when:

There is no ..\Windows\Temp folder on the system.
The XP machine(s) cannot connect to the \\server\ofcscan\download folder to download the package.
Users have no privilege in \Windows\Temp folder.

To resolve the issue, create a Temp folder under ..\Windows folder.

If you need technical assistance, contact Trend Micro Technical Support.

Rating:

Category:

Install

Solution Id:

1095137

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