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"A software upgrade is available. You may experience a brief network interruption" popup appears when upgrading Worry-Free Business Security (WFBS) 6.0 SP3 to 8.0/9.0

    • Updated:
    • 20 Mar 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Datacenter Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2000 Small Business Server
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Web Server 64-bit
    • Windows 2003 Web Server Edition
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows Vista SP2 32-bit / 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
    • Windows XP Tablet PC
Summary
The following pop-up message keeps on appearing when upgrading WFBS 6.0 SP3 to version 8.0/9.0.
"A software upgrade is available. You may experience a brief network interruption while upgrading" popup message
"A software upgrade is available. You may experience a brief network interruption while upgrading.
Upgrade will begin automatically in: <time>"
Details
Public
"A software upgrade is available. You may experience a brief network interruption while upgrading.
Upgrade will begin automatically in: <time>"
You encounter this behavior in any of the following scenarios:
  • You are running the upgrade from the WFBS 6.0 SP3 client.
  • You moved the client to a WFBS 8.0/9.0 server using IpXfer.exe.
    Note: You can use other ways to upgrade the client.
  • You delayed the upgrade for 24 hours.
  • You clicked Remind Me later and restarted the system.
  • The pop-up notification restarted the countdown after the restart.
  • You clicked Upgrade Now, but the notification popped up again after 18 minutes based on the tmupgrade log. Below is a snapshot of the log:
    10/15 14:52:42 0a9c-04f8 (5) user selects to upgrade! - TmUpgradeUILog(115)
    ----------
    10/15 15:10:16 0db8-0db0 (5) CUpgradeUICreater::StartUIProcess(), CreateProcessAsUser result= 1 - CUpgradeUICreater.cpp(317)
    10/15 15:10:16 0db8-0db0 (5) After Close Process-Thread Handle - CUpgradeUICreater.cpp(331)
    10/15 15:10:16 0db8-0db0 (5) StartProcess success - upg_DelayUpgrade.cpp(152)
    10/15 15:10:17 0d8c-0cf0 (4) [TmUpgradeUI.exe]: running on [windows NT 6.0], compiled on [Oct 12 2012 02:33:59]. - SolarDebug.cpp(90)
    10/15 15:10:17 0d8c-0cf0 (5) CTmUpgradeUI Dialog create - TmUpgradeUIDlg.cpp(30)
    10/15 15:10:17 0d8c-0cf0 (5) CTmUpgradeUI Dialog Oninit - TmUpgradeUILog(59)
    10/15 15:10:17 0d8c-0cf0 (5) CTmUpgradeUI Dialog Oninit,nCxFullScreen:1704, nCyFullScreen:998 - TmUpgradeUILog(71)
    10/15 15:10:17 0d8c-0cf0 (5) CTmUpgradeUI Dialog UpdateTimeToShow - TmUpgradeUILog(166)
    10/15 15:10:17 0d8c-0cf0 (5) CTmUpgradeUI Dialog time to show:(00:05:00) - TmUpgradeUILog(172)
The issue happens because there is not enough disk space for the upgrade.
The only way to stop this notification is to upgrade/install again the SA.
Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1095138
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