Enabling the debug mode on Data Loss Prevention (DLP) controller server

- Updated:
- 24 Nov 2016
- Product/Version:
- Data Loss Prevention Endpoint 5.5
- OfficeScan 10.6
- OfficeScan 11.0
- Platform:
- Linux - Red Hat RHEL 9 64-bit

Summary

When troubleshooting certain issues in DLP, you need to gather debug logs for further analysis. Learn how to enable debugging on the DLP controller server.

Details

To enable debug mode on the controller server:

Stop the controller service by running the command:
sudo service dgate-dscctrl stop
Open the dsclog.conf file by typing:
vi /home/dgate/prod/controller/bin/dsclog.conf
Change the value of “setLoglevel” from “INFO” to “DEBUG”.
Example:

From:
(setLogLevel){(any)[string]{INFO}

To:
(setLogLevel){(any)[string]{DEBUG}
Press ESC key.
To save the changes, press :WQ on the keyboard, then press ENTER.
Start the controller service by running the command:
sudo service dgate-dscctrl start

Debug logs can be found at the /home/dgate/prod/controller/logs directory.

Rating:

Category:

Troubleshoot

Solution Id:

1095142

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