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Enabling agent debug mode on Data Loss Prevention (DLP)

    • Updated:
    • 6 Oct 2015
    • Product/Version:
    • Data Loss Prevention Endpoint 5.5
    • Data Loss Prevention Endpoint 5.6
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Linux - Red Hat RHEL 9 64-bit
Summary

When troubleshooting certain issues in DLP agents, you need to gather debug logs for further analysis. Know how to turn on or turn off the debug mode of DLP agents.

Details
Public

To enable the debug mode:

  1. Open the DLP web console.
  2. Go to Administration > Agent Configuration > Advanced Settings.
  3. Click the Logging Configuration tab.
  4. Select the target DLP agent/s.
  5. Choose appropriate modules and/or choose all modules.
  6. Leave the Logging Level check boxes selected.
  7. Set Type to File and name the output file.
  8. Indicate the destination path on the client machine.
  9. Click Enable Agent Log.

To disable the debug mode:

  1. Open the DLP web console.
  2. Navigate to Administration > Agent Configuration > Advanced Settings.
  3. Click the Logging Configuration tab.
  4. Select the target DLP agent/s.
  5. Choose the selected modules and click Remove.
  6. Click Disable Agent Log.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1095144
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