Unable to acquire files for fingerprinting in Data Loss Prevention (DLP)

- Updated:
- 14 Apr 2016
- Product/Version:
- Data Loss Prevention Endpoint 5.5
- Data Loss Prevention Endpoint 5.6
- OfficeScan 10.6
- Platform:
- Linux - Red Hat RHEL 3 32-bit

Summary

Although fingerprinting size limits are configured and the files being collected meet these settings, DLP could not get the data for fingerprinting.

Details

The DLP agent could not generate fingerprints because the agent did not parse the cme.small.pdf.binary configuration.

To collect the files for DLP fingerprinting:

Using dgate account, log on to the DLP server command line via Secure Shell (SSH).
Run the following commands:
sudo mysql –uroot
use dgatedb;
update dg_sys_conf_param set value="1" where name="cme.small.pdf.binary";
Restart the service by typing "sudo service dgate-dscmgr restart" and acquire the data again for fingerprinting.

Rating:

Category:

Troubleshoot

Solution Id:

1095153

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