Page layout of Online Help (OLH) for WFBS displays incorrectly when using IE 6

- Updated:
- 30 Dec 2019
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Compute Cluster Server
- Windows 2003 Datacenter
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Home Server
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2003 Web Server 64-bit
- Windows 2003 Web Server Edition
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Essential Business Server
- Windows 2008 Server Core
- Windows 2008 Server Foundation
- Windows 2008 Server R2
- Windows 2008 Server R2 with Hyper-V(TM)
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Storage Server
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Premium Add-on
- Windows 2011 Small Business Server Standard
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 7 Home Premium 32-bit
- Windows 7 Home Premium 64-bit
- Windows 7 Starter 32-bit
- Windows 7 Starter 64-bit
- Windows 7 Ultimate 32-bit
- Windows 7 Ultimate 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Storage Server 2003
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows Vista SP1 32-bit / 64-bit
- Windows Vista SP2 32-bit / 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit
- Windows XP SP2 32-bit
- Windows XP SP3 32-bit
- Windows XP Tablet PC

Summary

When browsing the Online Help (OLH) for Worry-Free Business Security (WFBS) in Internet Explorer (IE) 6, the page layout may display incorrectly as shown below:

This issue happens because IE 6 cannot handle the DHTML properties of the OLH. Microsoft has been encouraging IE 6 users to upgrade due to issues with this IE version.

Details

To resolve this issue, upgrade IE to version 7 or higher to browse the OLH of WFBS without any problem. If you need more help with updating your IE to a higher version, refer to this article: Update Internet Explorer