Summary
The "VSEncode.exe" tool decrypts quarantined files (.qtn) and restores these files to the original folders. While restoring files, this tool converts filenames using the multibyte character set (MBCS), however, this tool could not properly convert filenames with Unicode characters.
Details
To resolve this, install hotfix build 2470 for OSCE 10.6 SP1 or hotfix build 2468 for WFBS 7.0 SP1.
The hot fix ensures that the VSEncode.exe tool can successfully restore files with filenames containing Unicode characters.
To get a copy of the hotfix, contact Trend Micro Technical Support. For premium support customers, contact your Technical Account Managers (TAM).