VSEncode cannot restore files with names containing Unicode characters

- Updated:
- 17 May 2021
- Product/Version:
- OfficeScan 10.6
- Worry-Free Business Security Standard/Advanced 7.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Small Business Server
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Small Business Server
- Windows 2008 Standard

Summary

The "VSEncode.exe" tool decrypts quarantined files (.qtn) and restores these files to the original folders. While restoring files, this tool converts filenames using the multibyte character set (MBCS), however, this tool could not properly convert filenames with Unicode characters.

Details

To resolve this, install hotfix build 2470 for OSCE 10.6 SP1 or hotfix build 2468 for WFBS 7.0 SP1.

The hot fix ensures that the VSEncode.exe tool can successfully restore files with filenames containing Unicode characters.

To get a copy of the hotfix, contact Trend Micro Technical Support. For premium support customers, contact your Technical Account Managers (TAM).

Rating:

Category:

Troubleshoot; Remove a Malware / Virus

Solution Id:

1095180

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