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Upgrading OfficeScan (OSCE) server and clients

    • Updated:
    • 10 Feb 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Running Setup on a computer with an OfficeScan 10.x or 8.0 SP1 server upgrades the server. If Plug-in Manager is installed on the computer, Setup also upgrades Plug-in Manager to version 2.0. If Plug-in Manager is not installed, version 2.0 will automatically be installed. This Plug-in Manager version provides the widget functionality in OfficeScan.

Depending on network bandwidth and the number of clients the OfficeScan server manages, stagger the client upgrade in groups or upgrade all clients immediately after the server upgrades.

 
Trend Micro highly recommends restarting the OfficeScan clients after upgrading to ensure that all OfficeScan components have been updated.
Details
Public

Before upgrading the OfficeScan server and clients, take note of the following:

  1. The installation package includes updates to OfficeScan firewall drivers. If you have enabled the OfficeScan firewall in your current OfficeScan version, deploying the package may cause the following client computer disruptions:
    • When Common Firewall Driver update starts, client computers will be temporarily disconnected from the network. Users are not notified before disconnection.

      An option on the OfficeScan 10 SP1 or later web console, which is enabled by default, postpones the Common Firewall Driver update until a client computer is restarted. To avoid the disconnection issue, ensure that this option is enabled. To check the status of this option, navigate to Networked Computers > Global Client Settings and go to the Firewall Settings section. The option is Update the OfficeScan firewall driver only after a system reboot.

    • After deploying the package, the OfficeScan TDI driver's previous version still exists on the client computer and the new version will not be loaded until the computer is restarted. Users are likely to encounter problems with the OfficeScan client if they do not restart immediately.

      If the option to display the restart notification message is enabled on the web console, users will be prompted to restart. However, users who decide to postpone the restart are not prompted again. If the option is disabled, users are not notified at all.

      The option to display the restart notification message is enabled by default. To check the status of this option, navigate to Networked Computers > Global Client Settings and go to the Alert Settings section. The option is Display a notification message if the client computer needs to restart to load a kernel mode driver.

  2. The OfficeScan server cannot upgrade to this version if:
    • A client is running Login Script (AutoPcc.exe) at the time of server upgrade. Ensure that no client is running Login Script before upgrading the server.
    • The server is performing database-related tasks. Before upgrading, check the status of the OfficeScan database (DbServer.exe). For example, open Windows Task Manager and verify that CPU usage for DbServer.exe is 00. If CPU usage is higher, wait until usage is 00, which signals that database-related tasks have been completed. If you run an upgrade and encounter upgrade problems, it is possible that database files have been locked. In this case, restart the server computer to unlock the files and then run another upgrade.

By disabling automatic client upgrade, you can upgrade the server first and then upgrade clients in groups. Use this upgrade method if you are upgrading a large number of clients.

Part 1: Configure update settings on the OfficeScan 10.x or 8.0 SP1 server

  1. Go to Networked Computers > Client Management.
  2. On the client tree, click the root domain icon to select all clients.
  3. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  4. Enable Clients can update components but not upgrade the client program or deploy hot fixes.
  5. Click Apply to All Clients.

    It may take a while to deploy the settings to online clients if you have a complex network environment and a large number of clients. Before the upgrade, allocate sufficient time for settings to deploy to all clients. Clients that do not apply the settings will automatically upgrade.

Part 2: Upgrade the OfficeScan server

 
To speed up the upgrade process, unload the OfficeScan client before upgrading an OfficeScan server running Windows Server 2008 Standard 64-bit.

Configure OfficeScan server settings using the web console immediately after completing the installation and before upgrading clients.

Part 3: Upgrade OfficeScan clients

  1. Go to Updates > Networked Computers > Automatic Updateand ensure that the following options are enabled:
    • Initiate component update on clients immediately after the OfficeScan server downloads a new component.
    • Let clients initiate component update when they restart and connect to the OfficeScan server (roaming clients are excluded)
  2. Go to Networked Computers > Client Management.
  3. On the client tree, select the clients that you want to upgrade. You can select one or several domains, or individual/all clients within a domain.
  4. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  5. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  6. Click Save.
  7. Check the upgrade results.
    • Online Clients

      Restart the client computers after the upgrade.

      1. Automatic Upgrade

        Online clients start to upgrade when any of the following events occur:

        • The OfficeScan server downloads a new component and notifies clients to update.
        • The client reloads.
        • The client restarts and then connects to the OfficeScan server.
        • A client computer running Windows Server 2003 or Windows XP Professional logs on to a server whose login script you modified using Login Script Setup (AutoPcc.exe).
        • Schedule update runs on the client computer (only for clients with scheduled update privileges).
      2. Manual Upgrade

        If none of the above events have occurred, perform any of the following tasks to upgrade clients immediately:

        • Create and deploy an EXE or MSI client package.
        • Instruct client users to run Update Now on the client computer.
        • If the client computer runs Windows Server 2003, XP Professional, Server 2008, Vista™ (all editions except Vista Home), or 7™ (all editions except 7 Home) instruct the user to perform the following steps:
          • Connect to the server computer.
          • Navigate to \\<server computer name>\ofcscan.
          • Launch AutoPcc.exe.
        • If the client computer runs Windows XP Home, Vista Home, or 7 Home, instruct the user to right-click AutoPcc.exe, and select Run as administrator.
        • Initiate manual client update.

          To initiate manual client update:

          1. Go to Updates > Networked Computers > Manual Update.
          2. Select the Manually select clients option and click Select.
          3. In the client tree that opens, choose the clients to upgrade.
          4. Click Initiate Component Update on top of the client tree.
    • Offline Clients

      Offline clients upgrade when they become online.

    • Roaming Clients

      Roaming clients upgrade when they become online or, if the client has scheduled update privileges, when scheduled update runs.

  8. Restart the client computers to finish upgrading the clients.
  9. Repeat step 2 to step 8 until all clients have been upgraded.

Use this upgrade method if you have a large number of clients updating from Update Agents. These clients will upgrade from their respective Update Agents.

Clients that do not update from Update Agents will upgrade from the OfficeScan server.

Part 1: Configure update settings on the OfficeScan 10.x or 8.0 SP1 server

  1. Go to Networked Computers > Client Management.
  2. On the client tree, click the root domain icon to select all clients.
  3. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  4. Enable Clients can update components but not upgrade the client program or deploy hot fixes.
  5. Click Apply to All Clients.

    It may take a while to deploy the settings to online clients if you have a complex network environment and a large number of clients. Before the upgrade, allocate sufficient time for settings to deploy to all clients. Clients that do not apply the settings will automatically upgrade.

Part 2: Upgrade the OfficeScan server

Configure OfficeScan server settings using the web console immediately after completing the installation and before upgrading Update Agents.

Part 3: Upgrade Update Agents

  1. Go to Networked Computers > Client Management.
  2. On the client tree, select the Update Agents that you want to upgrade.

    To locate Update Agents easily, select a domain, go to the Client tree view on top of the client tree and then select Update agent view.

  3. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  4. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  5. Click Save.
  6. Go to Updates > Networked Computers > Manual Update.
  7. Select the Manually select clients option and click Select.
  8. In the client tree that opens, choose the Update Agents to upgrade.

    To locate Update Agents easily, select a domain, go to the Client tree view on top of the client tree and then select Update agent view.

  9. Click Initiate Component Update on top of the client tree.
  10. Check the upgrade results.
    • Online Update Agents upgrade immediately after you initiated component update.
    • Offline Update Agents upgrade when they become online.
    • Roaming Update Agents upgrade when they become online or, if the Update Agent has scheduled update privileges, when scheduled update runs.
  11. Restart the Update Agents' computers to finish upgrading the agents.
  12. Repeat step 1 to step 11 until all Update Agents have been upgraded.

Part 4: Configure Update Agent settings

  1. Go to Networked Computers > Client Management.
  2. Select Update Agents in the client tree.

    To locate Update Agents easily, select a domain, go to the Client tree view on top of the client tree and then select Update agent view.

  3. Ensure that Update Agents have the latest components.
  4. Click Settings > Update Agent Settings.
  5. Select the following options:
    • Component updates
    • Domain settings
    • Client programs and hot fixes
  6. Click Save. Wait for the Update Agent to finish downloading the client program before proceeding to Part 5.
  7. Repeat step 1 to step 6 until all Update Agents have applied the necessary settings.

Part 5: Upgrade OfficeScan clients

  1. Go to Updates > Networked Computers > Automatic Updateand ensure that the following options are enabled:
    • Initiate component update on clients immediately after the OfficeScan server downloads a new component.
    • Let clients initiate component update when they restart and connect to the OfficeScan server (roaming clients are excluded)
  2. Go to Networked Computers > Client Management.
  3. On the client tree, select the clients that you want to upgrade. You can select one or several domains, or individual/all clients within a domain.
  4. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  5. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  6. Click Save.
  7. Check the upgrade results.
    • Online Clients

      Restart the client computers after the upgrade.

      1. Automatic Upgrade

        Online clients start to upgrade when any of the following events occur:

        • The OfficeScan server downloads a new component and notifies clients to update.
        • The client reloads.
        • The client restarts and then connects to the OfficeScan server.
        • A client computer running Windows Server 2003 or Windows XP Professional logs on to a server whose login script you modified using Login Script Setup (AutoPcc.exe).
        • Schedule update runs on the client computer (only for clients with scheduled update privileges).
      2. Manual Upgrade

        If none of the above events have occurred, perform any of the following tasks to upgrade clients immediately:

        • Create and deploy an EXE or MSI client package.
        • Instruct client users to run Update Now on the client computer.
        • If the client computer runs Windows Server 2003, XP Professional, Server 2008, Vista™ (all editions except Vista Home), or 7™ (all editions except 7 Home) instruct the user to perform the following steps:
          • Connect to the server computer.
          • Navigate to \\<server computer name>\ofcscan.
          • Launch AutoPcc.exe.
        • If the client computer runs Windows XP Home, Vista Home, or 7 Home, instruct the user to right-click AutoPcc.exe, and select Run as administrator.
        • Initiate manual client update.

          To initiate manual client update:

          1. Go to Updates > Networked Computers > Manual Update.
          2. Select the Manually select clients option and click Select.
          3. In the client tree that opens, choose the clients to upgrade.
          4. Click Initiate Component Update on top of the client tree.
    • Offline Clients

      Offline clients upgrade when they become online.

    • Roaming Clients

      Roaming clients upgrade when they become online or, if the client has scheduled update privileges, when scheduled update runs.

  8. Restart the client computers to finish upgrading the clients.
  9. Repeat step 2 to step 8 until all clients have been upgraded.

Perform a fresh installation of the OfficeScan 10.6 server and then move clients to this server. When you move the clients, they automatically upgrade to OfficeScan 10.6.

Part 1: Perform a fresh installation of the OfficeScan server and then configure update settings

  1. Perform a fresh installation of the OfficeScan 10.6 server on a computer.
  2. Open the OfficeScan 10.6 web console.
  3. Go to Updates > Networked Computers > Automatic Updateand ensure that the following options are enabled:
    • Initiate component update on clients immediately after the OfficeScan server downloads a new component.
    • Let clients initiate component update when they restart and connect to the OfficeScan server (roaming clients are excluded)
  4. Go to Networked Computers > Client Management.
  5. On the client tree, click the root domain icon to select all clients.
  6. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  7. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  8. Click Apply to All Clients.
  9. Record the following OfficeScan 10.6 server information. Specify this information on the OfficeScan 10.x/8.0 SP1 server when moving clients:
    • Computer name or IP address
    • Server listening port

      To view the server listening port, go to Administration > Connection Settings. The port number displays on the screen.

Part 2: Upgrade OfficeScan clients

  1. On the OfficeScan 10.x/8.0 SP1 web console, go to Updates > Summary.
  2. Click Cancel Notification. This function clears the server notification queue, which will prevent problems moving clients to the OfficeScan 10.6 server.
    Important! Perform the succeeding steps immediately. If the server notification queue gets updated before you move clients, clients might not move successfully.
  3. Go to Networked Computers > Client Management.
  4. On the client tree, select the clients that you want to upgrade. Select only online clients because offline and roaming clients cannot be moved.
  5. Click Manage Client Tree > Move Client.
  6. Specify the OfficeScan 10.6 server computer name/IP address and server listening port under Move selected client(s) online to another OfficeScan Server.
  7. Click Move.

Upgrade Results

Restart the client computers to finish upgrading the clients.

  • Online clients start to move and upgrade.
  • Tips for managing offline and roaming clients:
    • Disable roaming mode on clients so you can upgrade them.
    • For offline clients, instruct users to connect to the network so that the client can become online. For clients that are offline for an extended period of time, instruct users to uninstall the client from the computer and then use a suitable client installation method (such as client packager) discussed in the OfficeScan Administrator’s Guide to install the OfficeScan 10.6 client.

After upgrading the OfficeScan server to this version, the server immediately notifies all clients it manages to upgrade.

If the server manages a small number of clients, consider allowing clients to upgrade immediately. You can also use the upgrade methods discussed previously.

Part 1: Configure update settings on the OfficeScan 10.x or 8.0 SP1 server

  1. Go to Updates > Networked Computers > Automatic Updateand ensure that the following options are enabled:
    • Initiate component update on clients immediately after the OfficeScan server downloads a new component.
    • Let clients initiate component update when they restart and connect to the OfficeScan server (roaming clients are excluded)
  2. Go to Networked Computers > Client Management.
  3. On the client tree, click the root domain icon to select all clients.
  4. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  5. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  6. Click Apply to All Clients.
     
    Allocate sufficient time for settings to deploy to all clients before upgrading the OfficeScan server.

Part 2: Upgrade the OfficeScan server

Upgrade Results

  • Online clients upgrade immediately after server upgrade is complete.
  • Offline clients upgrade when they become online.
  • Roaming clients upgrade when they become online or, if the client has scheduled update privileges, when scheduled update runs.

Restart the client computers to finish upgrading the clients.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade; Update
Solution Id:
1095204
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