Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Enabling the WRS log and debugging in Windows 8 or Windows Server 2012 running with OfficeScan (OSCE)

    • Updated:
    • 30 Sep 2019
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary

In Windows 8 or Windows Server 2012 running OfficeScan, the tmproxy (Web Reputation) module has been redesigned such that it would no longer use the legacy driver and process. This article shows the steps in enabling the Web Reputation log and debugging.

Details
Public

Do the following:

  1. Be in desktop mode.
  2. Open your explorer and make sure that the C:\temp folder is present.
    If not, you have to create one.
  3. Go to ..\Trend Micro\OfficeScan Client\.
  4. Edit the TmOsprey.ini file.

    –[InteractiveSession]
    Set Enable to 1 (the default is Enable=0)
    –[ServiceSession]
    Set Enable to 1 (the default is Enable=0)

  5. Unload the OfficeScan client. Right-click the OfficeScan icon and select Unload OfficeScan.
  6. Reload OfficeScan by doing either of the following:
    • In desktop mode, go to ..\Trend Micro\OfficeScan Client\ and click Pccntmon.exe.
    • Go to Windows 8 style UI mode and click the OfficeScan client icon.

You can find the log files at c:\temp\YYYY-MM-DD_HH-MM-SS_EE_TmOsprey1.etl.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095216
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles