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Enabling the WRS log and debugging in Windows 8 or Windows Server 2012 running with OfficeScan (OSCE)

    • Updated:
    • 30 Sep 2019
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary

In Windows 8 or Windows Server 2012 running OfficeScan, the tmproxy (Web Reputation) module has been redesigned such that it would no longer use the legacy driver and process. This article shows the steps in enabling the Web Reputation log and debugging.

Details
Public

Do the following:

  1. Be in desktop mode.
  2. Open your explorer and make sure that the C:\temp folder is present.
    If not, you have to create one.
  3. Go to ..\Trend Micro\OfficeScan Client\.
  4. Edit the TmOsprey.ini file.

    –[InteractiveSession]
    Set Enable to 1 (the default is Enable=0)
    –[ServiceSession]
    Set Enable to 1 (the default is Enable=0)

  5. Unload the OfficeScan client. Right-click the OfficeScan icon and select Unload OfficeScan.
  6. Reload OfficeScan by doing either of the following:
    • In desktop mode, go to ..\Trend Micro\OfficeScan Client\ and click Pccntmon.exe.
    • Go to Windows 8 style UI mode and click the OfficeScan client icon.

You can find the log files at c:\temp\YYYY-MM-DD_HH-MM-SS_EE_TmOsprey1.etl.

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Rating:
Category:
Troubleshoot
Solution Id:
1095216
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