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"Upgrading the Officescan client to this version is not allowed..." appears after upgrading OfficeScan (OSCE) clients using MSI

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Datacenter Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2000 Small Business Server
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Web Server 64-bit
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Premium Add-on
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 Starter 32-bit
    • Windows 7 Starter 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Mobile 5 Pocket PC Phone Edition
    • Windows Mobile 5 Smartphone
    • Windows Mobile 6 Classic
    • Windows Mobile 6 Professional
    • Windows Mobile 6 Standard
    • Windows Mobile 6.1 Professional
    • Windows Mobile 6.1 Standard
    • Windows Mobile 6.5 Professional
    • Windows Mobile 6.5 Standard
    • Windows Storage Server 2003
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows Vista SP2 32-bit / 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
    • Windows XP Tablet PC
Summary

You get the following message after upgrading the OSCE client through a MSI installation package:

Upgrading the OfficeScan client to this version is not allowed. For upgrade-related concerns, contact your OfficeScan administrator.

Details
Public

To address the issue, make sure that the "Clients can update components but not upgrade the client program or deploy hot fixes" box is unchecked under Settings > Privileges and Other Settings > Update Settings.

Update Settings

Click image to enlarge

Use the Client Packager tool to create an executable file and upgrade the OfficeScan client.

  1. Launch Clnpack.exe from {OfficeScan_server_computer}\PCCSRV\Admin\Utility\ClientPackager.
  2. Select MSI as the package type and create the package.
  3. On the client computer, run the package to upgrade the client.

    msiexec.exe /lv c:\install_osce.log /fav [MSIPackageName].msi /norestart

  4. From the client registry hive, NoProgramUpgrade should be enabled.

    From: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.

    NoProgramUpgrade=1

Premium
Internal
Rating:
Category:
Install; Upgrade
Solution Id:
1095220
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