Summary
You get the following message after upgrading the OSCE client through a MSI installation package:
Upgrading the OfficeScan client to this version is not allowed. For upgrade-related concerns, contact your OfficeScan administrator.
Details
To address the issue, please make sure that under Privileges and Other Settings > Other Settings > Security Agents only update the following components: is set to "All Components".
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Use the Client Packager tool to create an executable file and upgrade the OfficeScan client.
- Launch Clnpack.exe from {OfficeScan_server_computer}\PCCSRV\Admin\Utility\ClientPackager.
- Select MSI as the package type and create the package.
- On the client computer, run the package to upgrade the client.
msiexec.exe /lv c:\install_osce.log /fav [MSIPackageName].msi /norestart
- From the client registry hive, NoProgramUpgrade should be enabled.
From: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
NoProgramUpgrade=0
