Summary
You get the following message after upgrading the OSCE client through a MSI installation package:
Upgrading the OfficeScan client to this version is not allowed. For upgrade-related concerns, contact your OfficeScan administrator.
Details
To address the issue, make sure that the "Clients can update components but not upgrade the client program or deploy hot fixes" box is unchecked under Settings > Privileges and Other Settings > Update Settings.
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Use the Client Packager tool to create an executable file and upgrade the OfficeScan client.
- Launch Clnpack.exe from {OfficeScan_server_computer}\PCCSRV\Admin\Utility\ClientPackager.
- Select MSI as the package type and create the package.
- On the client computer, run the package to upgrade the client.
msiexec.exe /lv c:\install_osce.log /fav [MSIPackageName].msi /norestart
- From the client registry hive, NoProgramUpgrade should be enabled.
From: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
NoProgramUpgrade=1
