Messaging Security Agent (MSA) does not appear on the Security Server (SS) console

1. Add a DWORD key:
   1. Open the Registry Editor.
   2. Locate and select HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion.
   3. In the File menu, click Edit > New > DWORD (32bit) value.
   4. Type "SSDirectConnect" as its Name, and then press ENTER.
   5. Double-click the SSDirectConnect key you just created.
   6. Type "1" in the Value data field.
   7. Click OK.
   8. Close the Registry Editor.
2. Restart the Messaging Security Agent services:
   • Messaging Security Agent Master Service
   • Messaging Security Agent Remote Configuration Server
   • Messaging Security Agent System Watcher
3. Restart the Security Server Master service.
4. Try to log on to MSA's Configuration console again.

1. Back up the MSA registry hive:
   HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange
2. Locate and select HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion.
3. Double-click the PR_AC key, and type its value in the Value data field.
   
    

   You can find the PR_AC from the ..\PCCSRV\ofcserver.ini under [INI_SERVICE_MODEL_SECTION].

1. Open the Registry Editor.
2. Locate and select HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CSMServer.
3. Find the IsRegistered key and verify that it is set to "1".  If the key is not set to "1", double-click the key and change its value to "1".
4. Close the Registry Editor.

1. Open Control Panel, click Add or Remove Programs, and then click Add/Remove Windows Components.
2. Select Internet Explorer Enhanced Security Configuration and then do one of the following:
   • To apply the Internet Explorer Enhanced Security Configuration to both administrators and all other users, click Next.
   • To apply the Internet Explorer Enhanced Security Configuration to only one of these groups (either administrators or users who are not in an Administrators group), click Details, select either "For administrator groups" or "For all other user groups".
3. Click Next, and then click Finish.
4. Restart Internet Explorer to apply the enhanced security settings.

1. Open the Security Server console.
2. Go to Security Settings.
3. Select the MSA server, and then click Remove.
4. Choose to remove the selected Inactive agent, and then click Apply.
5. Go back to Security Settings, and then click Add.
6. Select the Exchange server.
7. Under Exchange Server Information, enter the information for the SMEX server.
8. Click Apply.
9. Delete temporary internet files.
10. Check and try to open again the console of the MSA server.

Know how to rebuild the HTTPDB database in Worry-Free Business Security (WFBS).

After installing MSA, you notice that MSA is not showing on the Security Server console. You check the SMEX_master.log file and find an "HTTP error: 403.4" entry. To resolve this issue, check this article: Messaging Security Agent (MSA) does not appear on the Security Server console of Worry-Free Business Security (WFBS) 7.0 Advanced

If the problem still persists, provide the following to Trend Micro Technical Support:

• MSA installation logs in %windir%\temp\ or %SystemDrive%\temp
• RIFRemoteInstallAgent.log
• CsmSmexInstall.log
• CsmSmexInstall-date.log
• CsmSmexSetup.log
• CsmSmexSetup-date.log
• csas_dbg.log
• SMEX_CF_SETUP.txt
• <Messaging Security Agent installation path>\debug\Msiexec.log
• Application Event logs via Windows Event Viewer (exported in EVT format)
• Windows 2000 Command-Line Parameters for Msinfo32.exe
• WinMSD or MSInfo32 output
  
   

  If you need more help with, refer to this article: Windows 2000 Command-Line Parameters for Msinfo32.exe
• Information about previously installed Trend Micro products on the server (e.g. ScanMail)