Restart is required when Internet Explorer (IE) is open when upgrading the Security Server of Worry-Free Business Security (WFBS)

- Updated:
- 28 Feb 2014
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Compute Cluster Server
- Windows 2003 Datacenter
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Home Server
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2003 Web Server 64-bit
- Windows 2003 Web Server Edition
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Essential Business Server
- Windows 2008 Server Core
- Windows 2008 Server Foundation
- Windows 2008 Server R2
- Windows 2008 Server R2 with Hyper-V(TM)
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Storage Server
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Premium Add-on
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 7 Home Premium 32-bit
- Windows 7 Home Premium 64-bit
- Windows 7 Starter 32-bit
- Windows 7 Starter 64-bit
- Windows 7 Ultimate 32-bit
- Windows 7 Ultimate 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Storage Server 2003
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows Vista SP1 32-bit / 64-bit
- Windows Vista SP2 32-bit / 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit
- Windows XP SP2 32-bit
- Windows XP SP3 32-bit
- Windows XP Tablet PC

Summary

You are required to restart the IE when the browser is open while you are upgrading older versions of WFBS Security Server to the latest version.

Details

This issue happens because old ActiveX controls are loaded during the upgrade. This means refreshing the new ActiveX controls is required.

As a workaround:

For Internet Explorer (IE) 6 and below, restart IE.
For Internet Explorer (IE) 7 and above, clear the cache and restart IE. If you need more help with clearing IE cache, refer to the Microsoft article: How to Delete the Contents of the Temporary Internet Files Folder

Rating:

Category:

Install

Solution Id:

1095242

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