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Debugging Control Manager (TMCM) registration issues in InterScan Web Security Virtual Appliance (IWSVA)

    • Updated:
    • 11 Aug 2017
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.6
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary

Enable TMCM registration debugging to collect files needed by Trend Micro Technical Support for further analysis.

Details
Public

To enable debugging:

  1. Connect to IWSVA directly or via SSH (for example via Putty) as "root".
  2. Open the ../var/iwss/ISAGENT_MCP/Product.ini file.
  3. Set the value of “Level” to “3”.
  4. Save and close the file.
  5. Restart the agent using the "/usr/iwss/S99ISagent restart" command.
  6. Capture packets going to TMCM using tcpdump:
    tcpdump -s0 -w iwsva.cap host
  7. Register IWSVA to TMCM.
  8. Stop packet capture by pressing CTRL + C.
  9. Collect the following files:
    • iwsva.cap - located where the tcpdump command was issued

    • ../var/iwss/ISAGENT_MCP/EntityMain.log file

    • ../var/iwss/ISAGENT_MCP/Product.ini file

    • ../var/iwss/ISAGENT_MCP/Agent.ini file
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095243
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