Unable to deploy the DLP on a client installed on a server platform in OfficeScan (OSCE)

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2003 Enterprise
- Windows 2008 Enterprise

Summary

When you enable/deploy the iDLP (Data Leak Protection) specifically to OSCE clients with Windows Server Operating Systems (Win2003/Win2008/Win2012 ), iDLP is not installed.

Details

This issue occurs because by default, OSCE disables iDLP on Windows server platforms.

To resolve this issue:

Open the console.
Navigate to Agents > Agent Management.
Select the specific client machine.
Click Settings > Additional Service Settings.
Check Enable service on the following operating systems under Advance Protection.
Click Save.

You can now redeploy the iDLP.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1095296

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.