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"Unable to install the OfficeScan client. There was an error copying tmdbg20.dll" appears when installing via Client Packager/UNC path

    • Updated:
    • 8 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You get the following error message when installing through a Client Package or UNC path (\\server\ofcscan\autopcc.exe):

Unable to install the OfficeScan client. There was an error copying tmdbg20.dll. Please contact your OfficeScan administrator for assistance.

Unable to install the OfficeScan client.

Details
Public

The error appeared either because the ..\PCCSRV\Admin\tmbdg20.dll is missing or renamed to _invalid (e.g. C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Admin\tmdbg20.dll_Invalid)

To resolve this, do either of the following:

  1. Rename all *_invalid files to their original files (e.g. tmdbg20.dll_Invalid to tmdbg20.dll)
  2. Download and apply Hotfix 1180.1.
  3. Download and install OSCE 10.6 SP1.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1095314
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