The information server is unable to deploy new virus pattern files to normal servers. Aside from the return code "2" found in the application event log of the information server, all other components are "N/A" as shown in the image below:
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This happens when the files in ...\Trend\SProtect\SpntShare\ServerProtect becomes corrupted as a result of either a scheduled system backup on the information server or an unfinished scheduled virus pattern ActiveUpdate download.
To prevent this from happening, make sure NOT to schedule system backup with the ServerProtect's ActiveUdpate download schedule.