Upon installing the OfficeScan server, on the latter part of the installation, you get an error:
Setup cannot initialize the server. Please contact your vendor for assistance.
Check whether the HTTP driver status is "Stopped" or "Stopping":
- Open Device Manager by doing one of the following:
- Press WINDOWS + PAUSE keys on your keyboard, then click Device Manager.
- Click Start > Control Panel > Device Manager.
- On the top menu of Device Manager window, click View > Show Hidden Devices to display Non-Plug and Play Drivers.
- Expand the Non-Plug and Play Drivers.
- Right-click HTTP and click Properties.
- Click the Drivertab.
If this is the case, the issue occurs because the OfficeScan installation failed to restart the HTTP driver which is responsible for the web server and the OfficeScan web site since it is stuck in "Stopping".
If the status is not Stopped or Stopping, contact Trend Micro Technical Support.
To resolve the HTTP driver Stopped or Stopping status issue:
- Reboot the server to restart the HTTP driver.
- After the reboot, change the Startup Type of the HTTP driver to Disabled.
The HTTP driver will not automatically start when the server is rebooted.
On Windows Server 2012, the Non-Plug and Play drivers are not viewable under Device manager. Disable the HTTP driver by running the following via command prompt:
sc config http start= disabled
- Reboot the server.
- After the reboot, when you check the HTTP driver, the status should be "Stopped".
- Change the Startup Type to Demand. Make sure that the HTTP driver stays "Stopped".
On Windows Server 2012, change the HTTP driver status to demand by running the following via command prompt:
sc config http start= demand
- Open a command prompt and go to \Trend Micro\OfficeScan\PCCSRV.
- Run the following commands:
svrsvcsetup.exe -enablessl (only if you want to enable SSL)
- Check the Windows Services snap-in and the OfficeScan Master Service should now be listed and Started.
You should now be able to access the OfficeScan web console.