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"Installation Unsuccessful. Setup cannot initialize the server..." appears when installing the OfficeScan (OSCE) server

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Upon installing the OfficeScan server, on the latter part of the installation, you get an error: 

Installation Unsuccessful
Setup cannot initialize the server. Please contact your vendor for assistance.

Installation Unsuccessful

Details
Public

Check whether the HTTP driver status is "Stopped" or "Stopping":

  1. Open Device Manager by doing one of the following:
    • Press WINDOWS + PAUSE keys on your keyboard, then click Device Manager.
    • Click Start > Control Panel > Device Manager.
  2. On the top menu of Device Manager window, click View > Show Hidden Devices to display Non-Plug and Play Drivers.
  3. Expand the Non-Plug and Play Drivers.
  4. Right-click HTTP and click Properties.
  5. Click the Drivertab.

    HTTP Properties

If this is the case, the issue occurs because the OfficeScan installation failed to restart the HTTP driver which is responsible for the web server and the OfficeScan web site since it is stuck in "Stopping".

If the status is not Stopped or Stopping, contact Trend Micro Technical Support.

To resolve the HTTP driver Stopped or Stopping status issue:

  1. Reboot the server to restart the HTTP driver.
  2. After the reboot, change the Startup Type of the HTTP driver to Disabled.
     
    The HTTP driver will not automatically start when the server is rebooted.

    On Windows Server 2012, the Non-Plug and Play drivers are not viewable under Device manager. Disable the HTTP driver by running the following via command prompt:

    sc config http start= disabled

  3. Reboot the server.
  4. After the reboot, when you check the HTTP driver, the status should be "Stopped".
  5. Change the Startup Type to Demand. Make sure that the HTTP driver stays "Stopped".

    On Windows Server 2012, change the HTTP driver status to demand by running the following via command prompt:

    sc config http start= demand

  6. Open a command prompt and go to \Trend Micro\OfficeScan\PCCSRV.
  7. Run the following commands:

    svrsvcsetup.exe -install
    svrsvcsetup.exe -setprivilege
    svrsvcsetup.exe -enablessl (only if you want to enable SSL)

  8. Check the Windows Services snap-in and the OfficeScan Master Service should now be listed and Started.

You should now be able to access the OfficeScan web console.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095353
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