Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Failed: An error occurred while updating the device…” appears when applying a patch or hot fix on InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 28 Jan 2016
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary

You receive the following error message when applying an IMSVA patch or hot fix:

"Failed: An error occurred while updating the device. Try again and check the logs for additional details. If the problem persists, restart parent and child devices or rescue the application.”

Details
Public

This issue happens when there is another installation or rollback in progress.

To resolve the issue:

  1. Go to the /opt/trend/imss/patch folder and look for the *.isinprogress file.
  2. Delete the *.isinprogress file
  3. Reinstall the patch or hot fix.
Premium
Internal
Rating:
Category:
Deploy; Install; Upgrade; Update
Solution Id:
1095400
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.