"Could not perform this operation...default mail client is not properly installed." appears when clicking "Help Desk" on the Security Agent (SA) console

- Updated:
- 15 Mar 2020
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Mobile 5 Pocket PC
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

You get the "Could not perform this operation because the default mail client is not properly installed." error message when you click Help Desk on the SA console.

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Details

As an Administrator, you can configure the Help Desk link to show the email address where a user can send issues about the products. The email address appears when a user hovers on the Help Desk link on the SA console.

To configure the email address for the Help Desk link:

Open Security Server console.
Go to Preferences > Global Settings.
Go to the Desktop/Server tab.
Under Help Desk Notice section, type a message on the Additional Information field.

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Click Save to save the settings and deploy to clients.
The message you entered will now appear when a user hovers on the Help Desk link.

Click image to enlarge.