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Unable to display client Web Reputation logs generated from the management console in OfficeScan (OSCE)

    • Updated:
    • 24 Feb 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit

URLs blocked by the Web Reputation Services (WRS) on the OSCE clients are not displayed when generated from the OSCE web management console. Generating it locally from the OSCE client console works with no problems.


This issue occurs when the OSCE server's HTTPDB folder/database gets corrupted. The easiest way to fix this is to either restore from a backup, or recreate the HTTPDB folder. The former cannot guarantee that the corrupted database file does not exist in the backup. The latter can become a concern since it erases all reporting OSCE clients from the Client Management Tree view, and you have to wait a while before the computers reappear.

It is possible to remove ONLY the database file used by the Web Reputaion Service logging function. Do the following:

  1. Stop the OfficeScan Master Service.
  2. Go to the ...\PCCSRV\HTTPDB folder.
  3. Back up and remove the following files:
    • dbURLFilteringLog.cdx
    • dbURLFilteringLog.dbf
  4. Restart the OfficeScan Master Service.
    The database files are recreated.
  5. Log on to the OSCE web management console and generate the Web Reputation logs to verify the result.
Solution Id:
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