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Security Server setup still detects IPv6 addressing even when it is disabled in LAN properties

    • Updated:
    • 28 Feb 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary
The Security Server setup detects an IPv6 addressing although IPv6 is already disabled in LAN properties.
IPv6 is detected
Click image to enlarge.
When you run "ipconfig" in the command prompt, it shows that IPv6 addressing is disabled.
ipconfig
Click image to enlarge.
Details
Public
This issue happens when another interface is enabled with IPv6 addressing because the setup can detect all kinds of IPv6 addressing.
To resolve this issue and to use the IPv6 addressing in the Internal Network LAN Card only, you need to stop the service of the LAN card.
For example, Teredo Tunneling is enabled with full IPv6 addressing as shown below:
Teredo Tunneling
The Security Server will keep detecting this IPv6 address of Teredo Tunneling. In this case, you need to do the following:
  1. Disable the IPv6 addressing of Teredo Tunneling Pseudo-interface:
    1. Go to Start > Run.
    2. Type "services.msc", and then click OK. The Services console opens.
    3. Find and stop the IP Helper service.
      IP Helper service
      Click image to enlarge.
  2. Start Security Server again to detect the correct IP addressing.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1095466
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