Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Issues with hibernation, sleep and standby mode when using Full Disk Encryption (FDE) hardware encryption in SED-compatible computers

    • Updated:
    • 1 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Endpoint Encryption 5.0
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
Summary
After installing Full Disk Encryption (FDE) on a machine with compatible self-encrypting drives (SED), you encounter hibernation, sleep, and standby issues such as the following:
  • Sleep button in the Start menu is grayed out.
  • After hibernating automatically, the computer could not wake up and only a hard reboot will get the system running again.
Details
Public
The issue occurs because the sleep/standby support (S3) mode in an SED is not supported by Endpoint Encryption FDE hardware due to product limitations.
S3 mode allows a machine to securely go to sleep or standby mode, and requires pre-Windows authentication when the computer resumes. However, drive encryption passwords are subject to any existing BIOS password limitation. Consult your system hardware manufacturer for more information on BIOS password limitations in your system.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095472
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.