Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Unable to display the Summary page due to a 404 error in OfficeScan (OSCE)

- Updated:
- 17 Mar 2017
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

After installing the OSCE server, a 404 error appears when opening the Summary page of the OSCE web console.

When reviewing the IIS log, the following error may appear:

2012-07-04 10:30:33 W3SVC3 10.61.36.72 GET /officescan/console/html/widget/index.php - 4343 - 10.61.36.72 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+WOW64;+.NET+CLR+2.0.50727) 404 2 1260

Details

Error 404 2 1260 means that there is a Web service extension lockdown policy that is preventing the console request. 1260 is an ERROR_ACCESS_DISABLED_BY_POLICY error.

To address the problem:

Open Internet Information Services (IIS) Manager
Go to 'Web Service Extensions' folder.
Make sure 'FastCGI Handler' is Allowed.

Check other Web Service Extension related to OSCE. Make sure they are not Prohibited.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1095505

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.