Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Process Image Scan does not detect a malware in Windows 2012

    • Updated:
    • 28 Feb 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2012 Enterprise
    • Windows 8 64-bit
Summary
On a Windows 2012 platform, Process Image Scan does not detect a malware. 
Checking the Ofcdebug.log, it shows that the Process Image Scan was executed during manual scan:
=================
2012 08/17 22:07:36 [0408 : 05ac] (00) (D) [-REAL-][ntrtscan.exe][tmntManualScan] Run IOT_ScanProcessImageFiles, ScanId 2948 - [cnttmnts_TmNTMain.cpp(2535)]
Line 1294: 2012 08/17 22:07:36 [0408 : 1030] (00) (D) [-REAL-][ntrtscan.exe]ProcessImageScanVirusFoundCallback - process image scan end - [cnttmnts_TmNTMain.cpp(4554)]
Line 1295: 2012 08/17 22:07:36 [0408 : 05ac] (00) (D) [-REAL-][ntrtscan.exe][OSCEIOT::ScanProcessImageFiles][ReduceVSAPIcall] return:0 - [cnttmnts_IOT.cpp(840)]
Line 3986: 2012 08/17 22:07:39 [0408 : 05ac] (00) (D) [-REAL-][ntrtscan.exe][tmntManualScan] Wait IOT_ScanProcessImageFiles event, ScanId 2948 - [cnttmnts_TmNTMain.cpp(2789)]
Line 3987: 2012 08/17 22:07:39 [0408 : 05ac] (00) (D) [-REAL-][ntrtscan.exe][tmntManualScan] IOT_ScanProcessImageFiles return, ScanId 2948 - [cnttmnts_TmNTMain.cpp(2794)]
==================
Details
Public
This happens because Process Image Scan cannot scan a Process Image on a 64-bit platform. This is a current limitation of TrueAPI and VSAPI detection of WFBS.
Premium
Internal
Rating:
Category:
Configure; Remove a Malware / Virus
Solution Id:
1095521
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.