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Configuring the server to prioritize a specified number of Update Agents before normal clients in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

The OSCE server initially notifies the Update Agents before notifying the normal clients about the availability of new updates or a configuration change. If there is a high number of Update Agents in an OSCE environment, there is a possibility that some Update Agents will not get the notification (e.g. Update Agent(s) offline or unavailable). OSCE may possibly block the normal clients from receiving the notification, which can result in the backing up of the notification queue. The resultant backlog can lead to agents not getting update notifications.

Details
Public

To avoid this situation, prevent the notification queue backlog from occurring by configuring the OSCE server to notify normal clients before all update agents are notified:

  1. On the OSCE server, open the Ofcscan.ini file in the \PCCSRV\ folder.
  2. Under the [INI_SERVER_SECTION] section, manually add the "Send_Notify_UA_Threshold" key and set the proper value for the Update Agent number. For example:

    Send_Notify_UA_Threshold = 10

    When the Update Agent number is 10 or less in the update queue, the server starts to notify normal clients for the update. Trend Micro recommends setting the value from 0 to 50. "0" disables the option.

    If the number of notifications in the notification queue is greater than 1000, only the first 1000 will be checked. It may be necessary to tweak this value to prevent a notification record in the queue from reaching its TTL and expiring.

    Below is an optional modification to the "Max_Search_Queue" parameter:

    • Still under the [INI_SERVER_SECTION] section, add the parameter "Max_Search_Queue" and put the value as "-1". For example:

      [INI_SERVER_SECTION]
      Max_Search_Queue = -1

      Setting the value to "-1" changes the Max_Search_Queue value to infinity.

  3. Save the changes and close the Ofcscan.ini file.
  4. Restart the OfficeScan Master Service.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1095555
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