"Smart Scan Not Available" appears from the client console when connection to FQDN fails

- Updated:
- 30 Dec 2019
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Worry-Free Business Security Standard/Advanced 9.5
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit

Summary

You get "Smart Scan Not Available" from the client console. This happens when Local Scan server address is using FQDN and client fails to connect to it.

Details

To resolve the issue, do the following:

Open ..\PCCSRV\ofcscan.ini with a text editor (e.g. Notepad).
Add "EnableTryHostnameForSmartScan" and set its value to "1".
Note: Default value is "1".
Save, and then close the file.

If problem persists, provide CDT logs to Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1095585

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