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Prompt to install ActiveX control keeps on popping up when opening the web console

    • Updated:
    • 22 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

You manage systems with different versions of Worry-Free Business Security (WFBS) such as version 5.0, 6.0, 7.0 and 8.0 because of incompatibilities with the environment. You keep getting a prompt to install an ActiveX control whenever you connect to a different version of the console.

This issue happens because Enable Protected Mode (requires restarting Internet Explorer) is turned on in Internet Explorer properties. 

Enable Protected Mode (requires restarting Internet Explorer)

Click image to enlarge.

Details
Public

To resolve the issue, you need to add the Security Server Console address in the Trusted sites. This is to prevent the prompt for installing the ActiveX control from popping up. Do the following:

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Go to the Security tab.
  4. Select Trusted sites under Select a zone to view or change security settings.
  5. Click Sites.
  6. Type the Security Server Console address in the field provided, and then click Add.
  7. Click Close.
  8. Click Apply and then click OK.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1095586
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