Resetting the Data Loss Prevention (DLP) web admin console password

Summary

You are unable to log on to the DLP web console using your current password.

Details

To resolve the issue:

Log on to the DLP server as "root".
Type "#sudo mysql –uroot".
Type the following command: update dg_aa_user set password=’eple83ZXucaQDHqTRSJYHw==’ where name=’admin’;
You should see a response that says “Query OK, 1 row affected…..”.
Try the new password and access the web console using the password "12345678".
Change the password under Administration > Password,

Rating:

Category:

Troubleshoot

Solution Id:

1095595

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