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Resetting the Data Loss Prevention (DLP) web admin console password

- Updated:
- 24 Nov 2016
- Product/Version:
- Data Loss Prevention Endpoint 5.6
- OfficeScan 10.6
- Platform:
- Linux - Red Hat RHEL 3 32-bit

Summary

You are unable to log on to the DLP web console using your current password.

Details

To resolve the issue:

Log on to the DLP server as "root".
Type "#sudo mysql –uroot".
Type the following command: update dg_aa_user set password=’eple83ZXucaQDHqTRSJYHw==’ where name=’admin’;
You should see a response that says “Query OK, 1 row affected…..”.
Try the new password and access the web console using the password "12345678".
Change the password under Administration > Password,

Rating:

Category:

Troubleshoot

Solution Id:

1095595

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