Malicious website blocked page shows incorrect rating when using a proxy server in Worry-Free Business Security (WFBS)

- Updated:
- 14 Mar 2020
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Worry-Free Business Security Standard/Advanced 9.5
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

The Malicious website blocked page shows incorrect ratings as shown below:

Details

This issue happens because the Security Agent (SA) cannot properly replace the rating when the malicious website is accessed through a proxy server.

To resolve this, add the proxy server's process name in the Process Exception List of WFBS.

Open the Security Server console.
Go to Preferences > Global Settings.
Go to the Desktop/Server tab.
Scroll down to find Web Reputation and URL Filtering section.
Type the proxy server's process name in the field provided, and then click Add.
Click the Save button at the bottom of the page.