Troubleshoot Web Reputation on Windows 8/2012

Troubleshooting Web Reputation on Windows 8/Windows 2012 with OfficeScan

- Updated:
- 17 Mar 2017
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan XG.All
- Worry-Free Business Security Services 6.1
- Platform:
- Windows 2012 Enterprise
- Windows 8 32-bit
- Windows 8 64-bit

Do the following:

Turn off IE ESC on the Windows server platform:
1. On Windows 2012, switch to Desktop mode.
2. Open Server Manager.
3. Go to Local Server.
4. Switch IE Enhanced Security Configuration to Off.
Open Internet Explorer.
1. Go to Internet Options > Advanced. Make sure that "Enable third party browser extensions" is checked.
2. For HTTPS Scanning:
  1. Click Tools > Manage Add-ons.
  2. Click Toolbars and Extensions.
  3. Look for TmIEPluginBHO Class Browser Help Object and make sure it is Enabled.
To check if the driver is active, enter the following on the command line:
sc query tmeevw
sc query tmusa
Enable the following Registry keys by setting their values to "1":
32-bit:
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\URL Filtering\Enable
- HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\URL Filtering\EngineStatus
64-bit:
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\URL Filtering\Enable
- HKLM\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\URL Filtering\EngineStatus

Troubleshooting Web Reputation on Windows 8/Windows 2012 with OfficeScan