Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Troubleshooting Web Reputation on Windows 8/Windows 2012 with OfficeScan

    • Updated:
    • 17 Mar 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Worry-Free Business Security Services
    • Worry-Free Business Security Services 6.1
    • Platform:
    • Windows 2012 Enterprise
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary
There are instances where you have to troubleshoot OfficeScan's Web Reputation on Windows 8/Windows 2012 machines.
Details
Public
Do the following:
  1. Turn off IE ESC on the Windows server platform:
    1. On Windows 2012, switch to Desktop mode.
    2. Open Server Manager.
    3. Go to Local Server.
    4. Switch IE Enhanced Security Configuration to Off.
  2. Open Internet Explorer.
    1. Go to Internet Options > Advanced. Make sure that "Enable third party browser extensions" is checked.
    2. For HTTPS Scanning:
      1. Click Tools > Manage Add-ons.
      2. Click Toolbars and Extensions.
      3. Look for TmIEPluginBHO Class Browser Help Object and make sure it is Enabled.
  3. To check if the driver is active, enter the following on the command line:
    sc query tmeevw
    sc query tmusa
  4. Enable the following Registry keys by setting their values to "1":
    32-bit:
    • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\URL Filtering\Enable
    • HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\URL Filtering\EngineStatus
    64-bit:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\URL Filtering\Enable
    • HKLM\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\URL Filtering\EngineStatus
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1095692
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles