- Fully Qualified Domain Name (FQDN)
- IP address
To use the clndiag tool:
- Go to ..\Trend Micro\Security Agent directory.
- Double-click clndiag.exe.
The Worry-Free Business Security Communication Diagnostic Tool window opens:
- Click Check Client-Server Communications.
A successful connection shows "OK" under Test Results section.
For any errors encountered running the diagnostic test, refer to Troubleshooting Guide for Offline/Disconnected/Missing in Web Console.